32Red - a premium customer service

32Red is a famous British online casino that has a huge following all over Europe. This is mainly down to the vast selection of great casino games they offer players, the exciting promotions they run and the very attractive welcome bonuses they give to new players. We heard that they also offer a premium customer service so we decided to take a closer look and see how good this service really is.

In a pickle?

If you find yourself having an issue with the site or just have a question in general then the 32Red customer support team will be more than happy to help you out. A great thing about the customer support team is they are on hand to help customers out 24 hours a day, 7 days a week, 365 days a year! Not many casinos over this kind of customer service so it really does make 32Red stand out from the rest of its competitors. You can get in touch with the customer support team via email, phone or live chat. The team at 32Red even offer a snail mail option for those that like the old-fashioned approach when contacting the customer service department of a business.

The Help Centre

One thing you will notice when you visit 32Red is that they do not feature a contact us section. This is intentional as they want users to avail of their Help Centre section before they think about getting in touch with the customer service team. The Help Centre is chockful of helpful categories that you can browse through and it lists all of the most common questions that users have when using the casino. There is even a category on how to use the Help Centre as well! It is an excellent resource tool and the first port of call that all players should visit when they run into an issue. Another neat feature of the Help Centre is that under each category you view, you will also find similar helpful articles listed at the bottom of the page in the “Answers other found helpful” section.

Instant Chat

If your issue is more urgent and you want to speak to one of the highly-trained staff then you can use the Live Chat option. To find this option, all you have to do is visit the Help Centre then click on the “Looking for Live Chat?” category. The next thing you need to do is click on the image that says “Instant Chat” and fill out your name, email address, and the subject title of your question/issue then click the Submit button.

The wait times are extremely short and I was talking to a customer service representative called Nikki within a few minutes. She was super friendly and helped to address my questions promptly and very efficiently. I would highly recommend this option if you have any questions about 32Red or just have any questions in general about the site.

For further reading on 32Red, please read out our casino review.

Also, check out 32Red’s amazing set of the fine welcome bonuses they offer new players.