Responsible Gaming at Roxy Palace

Roxy Palace are one of the most vocal online casinos when it comes to showing their support for the responsible gaming initiative. At Roxy Palace they take their responsibility of providing a fun and safe gaming environment for all their players very seriously. At Roxy Palace they want to ensure that everyone enjoys their time on the site and that anyone finds themselves having problems with controlling their gambling has the support and tools they need to tackle the problem. The casino works closely with and are certified by GameCare, a charitable organization that provides assistance and counseling to those with gambling problems.

Underage Play

It is illegal for anyone under the age of 18 to gamble in the UK and Roxy Palace take age verification checks very seriously to ensure that all their customers are of legal age in the UK. To confirm your age with Roxy Palace when opening an account at the casino you’ll need to provide suitable documents such as a full driving license, passport or ID card to prove your date of birth by telephone, fax or email. Roxy Palace recommend that any customers who access their site using a shared computer with friends or family who are underage take necessary measures such as secure passwords and filters to restrict access to the site.

Staying in Control

Roxy Palace want everyone at their site to gamble within their means but they do know that for some people their gambling can spiral out of control. To always remain in control of your gambling Roxy Palace would like to remember the following:

• Gambling should be entertaining and not a way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount of money you spend gambling
• If you need help, use deposit limits to control the amount you can spend
• If you need to have a break from gambling then you can use the ‘Taking a break’ option
• If you need to talk to someone about problem gambling contact GamCare

Manage Your Time and Money

Roxy Palace have a number of tools which players can use to manage the amount of money and time that they’re spending at the casino. Roxy Palace allows players to set Deposit Limits on their accounts limiting the amount of money that you can deposit into your account on a daily, weekly or monthly basis. These amounts can be revised downwards at any time but can only be increased after the 24-hour notice period. If you feel that you’re spending too much time gambling online you can use the Time Out tool which automatically logs you out of the casino after a set period of time or reminds you of how long you’ve been playing. You can also view online activity at any time by viewing your Online Activity Statement which shows all of your activity at the casino over the past 30 days.

Taking a Break

Sometimes it’s necessary for players to exclude themselves from playing at Roxy Palace for a short period of time. Through the Take a Break tool players can exclude themselves for a period of 24 hours, 48 hours, 1, 2, 3 or 4 weeks up to a maximum of 6 weeks. During this period your Roxy Palace account will be suspended and you’ll be removed from the Roxy Palace mailing list.