SlotsMagic - a range of support tools

A statement on the SlotsMagic website states: “We believe that each and every customer deserves round the clock VIP treatment as standard when playing at SlotsMagic, which we achieve through our expert Customer Support team. This friendly team brings together a number of highly experienced personnel, all with a full working knowledge of SlotsMagic. They are dedicated to making your time with us as enjoyable as possible.”

SlotsMagic customers with any worries or queries can breathe an air of relief. Thanks to their helpful website, SlotsMagic have a number of ways to answer any question you may have. These can be found under the ‘Support’ menu on the main company website.

Email

SlotsMagic’s “friendly and helpful support team is waiting to answer any questions you may have”. The customer service team is on standby 24 hours a day, 7 days a week so enquirers can be assured of a swift reply. Any queries are advised to be sent via email to ‘Support@slotsmagic.com’.

Telephone

SlotsMagic’s customer service team is also waiting by the phone, and any answer can be quickly found by dialling +16477244691. The team is on call at all hours, making it a convenient service for customers.

Live Chat

SlotsMagic also has a live chat tool, for anyone looking to get instantly in touch with a member of the support staff. Customers will need to be logged in to their account to use the tool, and can then click on the ‘Live Chat’ icon available. Customers are promised a friendly and professional member, who will sort out any problems you may have.

FAQs

SlotsMagic has an extensive list of Frequently Asked Questions that should resolve the majority of problems any customer will have. These are listed under the subsections of ‘licence and security’, ‘bonuses and promotions’, ‘deposit or withdrawal’ and ‘account technical’.

Licence and security cover the security of playing with SlotsMagic, and the website is quick to allay any fears by stating that for “transaction security we use 128-bit SSL data encryption, the same technology used by popular credit and debit card companies”. The list of platforms available to play SlotsMagic and list of game providers available at SlotsMagic are also listed here.

Bonuses and Promotions deal with a list of questions one may have regarding claiming any bonus received. Details on how to claim the bonus, as well as how to utilise the bonus are covered. Bonus wagering requirement offers which are available and loyalty programs are also included in this section.

Deposits/Withdrawals, as you may guess, covers a range of questions the enquirer may have about depositing or withdrawing money. Information on how active bonuses may affect withdrawing SlotsMagic funds, withdrawal times and proof of identification needed to withdraw funds are areas that will undoubtedly be of interest to new customers.

Account Technical covers technical issues the user may experience when playing with SlotsMagic. Forgetting one’s password is a common experience and answers are given here. Account verification, frozen games, logging in problems and problems with pop-ups are also covered.

SlotsMagic’s website is the ultimate port of call should any user experience difficulties, and a range of tools are on hand to enhance your gaming experience.

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